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FAQ

I purchased an item, but I wish to return it. Is this possible? What are the conditions?

Should you have any doubts about the authenticity of an item purchased at Jewel In A Box, our arbitration process provides absolute clarity. In case of uncertainty, we will commission a certified, impartial expert to provide a professional opinion on the authenticity of the item in question.
If the expert’s findings confirm your doubts are valid, you will be able to return the item and receive a full refund.

Does estate and vintage jewellery / watches come with a certificate?

Our experts deliver a certificate of authenticity for each item.

My purchased item has been damaged. Can Jewel In A Box provide a repair service?

Our certified goldsmith will be there for you in order to provide the best possible repair service.

Can Jewel In A Box provide a repair service for items not purchased through Jewel In A Box?

All registered clients of Jewel In A Box can make use of the Jewel In A Box repair service.

I don’t find the item I’m looking for. Can I order an item?

Our professional staff will be glad to assist you in finding the jewel you're looking for.

I saw an item that I like, can I reserve it? If yes, for how long?

All clients of Jewel In A Box can make a 2 day reservation.

Does Jewel In A Box provide a secure delivery service for purchased items?

Jewel In A Box uses only secure transport companies for all their high value deliveries.